Satisfactory Survey CONTACT US Wide range of products About the ClientComplete the following field so as to know your company profiledClientSegment of the CompanySegment of the CompanyPulp & PaperAdhesivesWood and BoardsName and Surname ChargeQuantity of EmployeesQuantity of EmployeesLess than 10 employeesBetween 11 and 20 employeesBetween 21 and 50 employeesBetween 51 and 100 employeesBetween 101 and 150 employeesBetween 151 and 200 employeesBetween 201 and 250 employeesMore than 250 employesDon’t know/ NABilling of the company in dollars (annually)Billing of the company in dollars (annually)Less than 50.000Between 50.000 and 100.000Between 100.000 and 500.000Between 500.000 and 1.000.000Between 1.000.000 and 5.000.000 More than 5.000.000 Don’t know / NAGeneral Objectives Know the general level of satisfaction of the different segments of the clients with propel saic e. l. Determines the degree of satisfaction in each service dimensions trough a general test and special attributes. Identify the impact that poses each one of the dimensions about the global satisfaction. Establish the strategic position of the client satisfaction and FOD analysis so as to determinate strength, opportunity, threatens and management propriety points. (Two-dimensional analysis of the satisfaction of each ¨satisfying¨ vs. the real importance of each service dimension. ) Know the image that the client possesses of PROPEL SAIC E.L. from the evaluation attributes. Determination of the index that represents the retention power, the degree of disposition and continue being clients and recommend propel Saic E L. Satisfactory SurveyGlobal satisfactory with competition and index synthesis of satisfaction for dimensionGlobal SatisfactionGlobal SatisfactionSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfied Quality of Commercial Assistance (seals)Quality of Commercial Assistance (seals)Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedProductProductSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedTechnical AssistanceTechnical AssistanceSelect an OptionDissatisfied or little satisfiedSatisfiedVery satisfiedOrdering Process Ordering Process Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedPricing and seals conditions Pricing and seals conditions Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedDistribution / DeliveryDistribution / DeliverySelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedPromotional promotions / SupportPromotional promotions / SupportSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedCenter of Attention Quality Center of Attention Quality Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedCredit Department AssistanceCredit Department AssistanceSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedBilling ProcessBilling ProcessSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedPurchase DisposalPurchase DisposalPurchase DisposalSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedRecommendation Disposal Recommendation Disposal Recommendation Disposal Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedQuality AttentionFacility to establish communication with the contactFacility to establish communication with the contactSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedFrequency in the contact that is maintain with the clientFrequency in the contact that is maintain with the clientSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedSpeed of answer about concernSpeed of answer about concernSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedAdvice that Is offered by the commercial contactAdvice that Is offered by the commercial contactSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedLevel of involvement with the needs and goals of the clientLevel of involvement with the needs and goals of the clientSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedStaff availability – dedicationStaff availability – dedicationSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedStaff capability for problem resolutionStaff capability for problem resolutionSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedCompliance of the commitments contracted Compliance of the commitments contracted Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedAmiability-cordiality from the commercial area staffAmiability-cordiality from the commercial area staffSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedCapability of the commercial contractCapability of the commercial contractSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedCommunication of news-promotionsCommunication of news-promotionsSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedLevel of the market knowledgeLevel of the market knowledgeSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedLevel of products knowledgeLevel of products knowledgeSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedSatisfaction with Propel productsAccomplishment with the quality norms requiredAccomplishment with the quality norms requiredSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedAdaptation to the laboratory specificationAdaptation to the laboratory specificationSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedQuality of the productQuality of the productSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedEfficiency/performance of the productsEfficiency/performance of the productsSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedAdaptation of the product to the needs of the clientAdaptation of the product to the needs of the clientSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedQuality constancy of the products throughout timeQuality constancy of the products throughout timeSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedQuality constancy of the products throughout timeQuality constancy of the products throughout timeSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedDegree of technology innovation – development in productsDegree of technology innovation – development in productsSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedVariety and ability of the product lineVariety and ability of the product lineSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedSatisfaction with the technical assistance serviceTechnical support to the client in is product developmentTechnical support to the client in is product developmentSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedProvision of technical informationProvision of technical informationSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedTechnical stuff availability for the query and informationTechnical stuff availability for the query and informationSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedUtility of the technical information suppliedUtility of the technical information suppliedSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedProfessionalism and technical knowledge of stuffProfessionalism and technical knowledge of stuffSelect an optionDissatisfied or little satisfiedSatisfiedVery satisfiedAbility to answer to a claim Ability to answer to a claim Select an optionDissatisfied or little satisfiedSatisfiedVery satisfiedSend
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